Return and Refund Policy

The Tree and Vine, LLC

Return & Refund Policy

Effective Date:October 5, 2026

INTRODUCTION

The Tree and Vine, LLC is committed to providing an exceptional experience to every customer who visits our shop or purchases through our website. We take great pride in the quality of our specialty food and beverage offerings and our curated selection of non-food merchandise. This policy outlines the terms and conditions governing returns, exchanges, and refunds for all purchases made in-store or through our online store. By completing a purchase with The Tree and Vine, you acknowledge and agree to the terms set forth herein.

1. FOOD ITEMS — FINAL SALE

All food items, edible goods, perishables, and consumables sold by The Tree and Vine are FINAL SALE. No returns, exchanges, or refunds will be issued for any food item, regardless of reason.

This policy applies to, but is not limited to, the following product categories:

·     Packaged and shelf-stable food products

·     Fresh and prepared items

·     Specialty pantry goods

·     Sauces, oils, and vinegars

·     Spreads, preserves, and condiments

·     Any other edible, drinkable, or consumable product

2. NON-FOOD ITEMS — RETURN ELIGIBILITY

Non-food merchandise sold by The Tree and Vine — including glassware, accessories, gift items, and apparel — may be eligible for return under the following conditions:

·     The return request is made within 14 days of the original purchase date.

·     The item is unused and in its original condition.

·     The customer provides a valid receipt or proof of purchase.

All sale and clearance non-food items are also final sale and are not eligible for return, exchange, or refund.

The Tree and Vine, LLC reserves the right to refuse any return that does not meet the criteria outlined in this policy.

3. EXCHANGES

·     Exchanges on eligible non-food items are accepted within 14 days of purchase, accompanied by a receipt or proof of purchase.

·     Items must be unused and in original condition to qualify for an exchange.

·     No exchanges will be made on food items of any kind.

4. REFUND PROCESS

·     All approved refunds will be issued in the original form of payment.

·     Cash refunds for purchases exceeding $20.00 may, at management's discretion, be issued as store credit or by check.

·     Refunds typically appear or are processed within 5–10 business days, depending on the payment method and financial institution.

5. DAMAGED OR DEFECTIVE MERCHANDISE (NON-FOOD)

If you receive a non-food item that arrives damaged or is found to be defective, please take the following steps:

·     Contact The Tree and Vine within 48 hours of purchase or receipt of the item.

·     Bring the item in-store for inspection, or contact us by email at taste@thetreeandvine.com with a written description and photograph of the damage or defect, if applicable.

·     Requests submitted after the 48-hour window may not be eligible for resolution.

6. ONLINE AND WEBSITE ORDERS

·     All issues with online orders must be reported within 48 hours of delivery.

·     Food items ordered online are FINAL SALE — no exceptions.

·     Shipping and handling charges are non-refundable, unless the error was made solely by The Tree and Vine, LLC.

·     Eligible non-food merchandise ordered online is subject to the same 14-day return conditions outlined in Section 2 of this policy.

7. GIFT PURCHASES

·     Non-food gift items may be exchanged for store credit if returned within 14 days of the original purchase date, accompanied by a valid gift receipt.

·     Store credit will be issued in the amount of the original purchase price.

·     Food and perishable gift items are final sale and are not eligible for exchange, return, or store credit.

8. GENERAL PROVISIONS

·     The Tree and Vine, LLC reserves the right to amend this policy at any time without prior notice. The effective date at the top of this document reflects the most current version.

·     This policy applies to all purchases made in-store and online, regardless of the payment method used.

·     Any exceptions to this policy are granted solely at the discretion of management and do not constitute a waiver of any other provision herein.

·     This policy is governed by the laws of the State of Tennessee.

Contact UsIf you have any questions, concerns, or requests related to this Return & Refund Policy, please do not hesitate to reach out. We are happy to assist you.The Tree and Vine, LLC439 Union Ave., Knoxville, TN 37902Phone: 865-985-0524Email: taste@thetreeandvine.com

The Tree and Vine, LLC  |  Return & Refund Policy  |  Effective October 5, 2026439 Union Ave., Knoxville, TN 37902  |  865-985-0524  |  taste@thetreeandvine.com